- Introduction
This Privacy Policy explains how Stellarplus collects, uses, and shares your personal information when you visit or make a purchase from our website, stellarplus.com.au (the “Site”). We are committed to protecting your privacy and complying with relevant Australian privacy laws, including the Privacy Act 1988 (Cth). - Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, such as your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about individual web pages or products you view, referral websites, and how you interact with the Site. This data is collectively referred to as “Device Information.”
We collect Device Information using the following technologies:
- • Cookies: Data files placed on your device or computer, often including an anonymous unique identifier. For more details on cookies and how to disable them, visit allaboutcookies.org.
- • Log files: Track actions on the Site and collect data such as your IP address, browser type, Internet service provider, and date/time stamps.
- • Web beacons, tags, and pixels: Electronic files used to track how you browse the Site.
When you make a purchase or attempt to make a purchase, we also collect information such as your name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number. This is referred to as “Order Information.”
“Personal Information” in this policy refers to both Device Information and Order Information.
- How We Use Your Personal Information
We use the Order Information to:
- • Process and fulfill your orders, including arranging for shipping and providing invoices or order confirmations.
- • Communicate with you regarding your order or our services.
- • Screen for potential risks or fraud.
- • Provide you with information or marketing materials based on your preferences.
We use Device Information to:
- • Identify potential risks and fraud (e.g., via your IP address).
- • Improve and optimize our Site by generating analytics about how users browse and interact with it.
- • Evaluate the performance of marketing and advertising campaigns.
- Sharing Your Personal Information
We may share your Personal Information with third parties to help us operate our Site and services. For example:
- • We use Amazon for our online store. You can read their privacy policy on Amazon.
- • We use Google Analytics to help understand how customers use the Site. Learn more about how Google handles your data: Google Privacy Policy. You can also opt-out of Google Analytics here: Google Opt-out.
Additionally, we may share your information to comply with applicable laws, respond to legal requests (such as subpoenas or search warrants), or protect our rights.
- Behavioral Advertising
We use your Personal Information to provide targeted advertisements or marketing communications that we believe may be of interest to you. You can learn more about how targeted advertising works by visiting the Network Advertising Initiative’s educational page: NAI.
How Do I Opt-Out of Targeted Advertising?
You can opt out of targeted advertising via:
- • Facebook: Facebook Ads Settings
- • Google: Google Ad Settings
- • Bing: Bing Ads Preferences
- Do Not Track
Please note that we do not alter our Site’s data collection and use practices in response to Do Not Track signals from browsers. - Data Retention
We will retain your Order Information for our records unless and until you ask us to delete it. - Data Deletion Policy
You have the right to request the deletion of any personal information we hold about you. To request data deletion, please contact us via email at info@stellarplus.com.au.
Upon receiving a request:
- • We will verify your identity.
- • We will delete or anonymize all personal information unless retention is required for legal or regulatory purposes.
- • We will notify you once the deletion is complete.
We may retain certain personal information, such as order history for tax and legal purposes or data related to fraud prevention, where necessary.
We aim to process deletion requests within 30 days of receiving them. Please note that deleting personal information may prevent us from providing certain services, such as order tracking or customer support for past purchases.
- Your Rights
If you are an Australian resident, you have the right to access, correct, update, or delete personal information we hold about you. To exercise this right, please contact us using the details below. - International Transfers
If you are accessing our Site from outside Australia, please note that your data may be transferred internationally, including to countries such as Canada or the United States, to enable us to fulfill orders or conduct legitimate business. - Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. It is recommended to check this page periodically for updates. - Minors
Our Site is not intended for individuals under the age of 18. We do not knowingly collect information from minors without appropriate consent. - Contact Us
For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us via email at info@stellarplus.com.au.